MANAGED PHISHING SIMULATION SERVICE

Evaluating Managed Phishing Services? We Don't Blame You!

Phishing remains one of the most effective cyber attack methods for a simple reason: hacking a human is easier than hacking software. Let’s face it - we’re all only human, and cybercriminals don’t hack in anymore… they log in.

However, not all Managed Phishing Services are created equal. Some providers offer a generic platform, adding extra management overhead for IT teams, while others (Spoilers - us! 😉) provide a fully managed solution, leveraging real-world threat intelligence and expert-driven insights to make your simulations truly effective.

So how do you choose the right service for your organisation? Below, we've outlined the key questions you should be asking when evaluating a Managed Phishing Service, ensuring you get actionable insights, relevant attack scenarios, and true security value.

Key Questions to Ask Before Choosing a Managed Phishing Service

• Is this delivered as a managed service, or will this be an extra platform to manage in-house?
• What detail is included in the reporting post-campaign, and how is the data presented to be able to report back internally?
• Do you have insight into the different device types that users are using to interact with?
• Do you monitor our highest-risk users?
• How do you create your campaigns? Do you have access to any threat intelligence to ensure they are relevant to what’s evading detection from M365 at the moment?
• Are there any limitations with sending domains?
• What payload types do you have available? (i.e. links, attachments, credential harvesting, QR codes)?
• How do you ensure there are no false positives in the results? (i.e. from crawlers, security scanners, etc.)
• Are the training pages customised to the campaign or generic?
• Is there any guidance on how to articulate the business impact when I go to present this back to the rest of my business?

Conclusion: Making the Right Choice for Your Business

User awareness should be at the core of your cybersecurity strategy to turn those Layer 8s into lean, mean, phish-spotting machines! But selecting the right Managed Phishing Service is about more than just sending test emails - it’s about gaining valuable insights into human risk, improving user awareness, and integrating phishing simulations into a broader security strategy.

A True Managed Phishing Service Should Help You:

Reduce administrative overhead – so your security team isn’t manually managing simulations.
Gain threat intelligence-driven campaigns – ensuring your employees are tested against real-world threats.
Get meaningful reporting & behavioural analytics – providing actionable insights, not just click rates.

By asking the right questions, you can differentiate between basic phishing platforms and a fully managed service that aligns with your security objectives, user awareness needs, and long-term risk reduction strategy.

🎣 Want to see how a Managed Phishing Service can work for your organisation?
Get in touch with Spear Shield today to discuss a free phishing campaign and user behaviour analysis!